Terms & Conditions

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Accent Floor Heating Product Warranty

Accent Floor Heating offers a 15-year manufacturer’s warranty on floor heating and a 3-year manufacturer’s warranty on thermostats. Your Accent floor heating product warranty is detailed in the ‘installation guide’ sent with every heating kit and available on our website.

Accent Floor Heating Terms & Conditions

Orders

All orders are subject to confirmation and acceptance by Accent Floor Heating.

Prices

All prices shown are in Australian Dollars, include GST and are subject to change without notice. Accent Floor Heating may vary prices in the event of price changes or errors, given reasonable prior notice. Accent Floor Heating requests payment for increased prices, you may cancel the order by giving notice to Accent Floor Heating, which must be received within 10 business days of the announcement of the increase. Prices and range offered directly from Accent Floor Heating may vary from those offered by Accent Floor Heating agents and distributors.

Payment

Payment must be cleared before goods are dispatched. Accent Floor Heating only accepts payments using the methods stated in quotes/invoices/website. We are unable to accept COD charges.

Security

Your order and credit card details are safe and secure. Personal and credit card information provided to Accent Floor Heating via the website is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.

Delivery

Accent Floor Heating or its agent will deliver goods you order to the address you specify in your order, within the agreed time frame, subject to availability. Where any goods are not available, you will be notified by Accent Floor Heating as soon as possible. Unless otherwise notified, anyone at the delivery address who receives goods will be presumed by Accent Floor Heating to be authorised to receive the goods. Once goods are delivered to you, it is your responsibility if they are lost or damaged. Accent Floor Heating retains full ownership of all goods until fully paid.

Returns & Refunds

Refund on product purchases will be at Accent Floor Heating’s discretion and a restocking charge (minimum 20%) may apply. In most instances, refunds will only be considered on the product being returned in its original condition within 10 business days from your receiving the product.

Your Account

Accent Floor Heating may suspend or cancel your account at any time without prior notice.

Your Personal Information

You agree to take responsibility for the safekeeping of your username and password. You are liable if your username or password is used by an unauthorized person. You agree to release and indemnify Accent Floor Heating in connection with any use of your username or password. Accent Floor Heating will not reveal your personal information to external organizations except for the purposes of fulfilling your order.

Liability

Any Accent Floor Heating liability in connection with goods or services supplied will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Accent Floor Heating:

In relation to goods: The repair (where possible), replacement or refund of the price paid for the part at the time of purchase.
In relation to services: A recommendation for the supply of services by independent contractors; or
In relation to repairs: The location and repair of damage by authorized, independent contractors.

Accent Floor Heating shall not be liable to make any compensation for consequential damage to any flooring products. Damage to goods by another party voids the Accent Floor Heating warranty. Repairs done to rectify such damage cannot be guaranteed and will be charged to and payable regardless of the success of the repair attempt.

Changes to Terms

Each order is governed by the terms and conditions current when the order is placed. Accent Floor Heating may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

Applicable Law

All purchases under these terms and conditions are subject to the laws of New South Wales, Australia.